Privacy Policy

Last updated: August 11, 2026

About This Policy

The Little Day Spa (“we,” “us” or “our”) is a private, home-based day spa located in Duntroon, Ontario. This Privacy Policy explains how we collect, use, disclose, protect and retain personal information when you visit us, use our website, book an appointment, purchase a service or product, or communicate with us by telephone, text message, email or social media.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable Canadian privacy laws.

Personal Information We Collect

Depending on how you interact with us, we may collect:

Your name, telephone number, email address and mailing address.
Appointment details, service history, preferences and communications.
Consultation information needed to provide services safely, including allergies, sensitivities, medications, health history, contraindications and treatment notes.
Transaction information relating to services, products, gift cards, deposits, cancellations or no-show fees.
Photographs, reviews or testimonials when you have agreed to provide them.
Technical information such as your IP address, browser and device type, approximate location, pages visited and interactions with our website.

Please do not send payment-card information through email, text message or website contact fields.

How We Use Personal Information

We may use personal information to:

Schedule, confirm, reschedule or cancel appointments.
Determine whether a treatment is suitable and provide services safely.
Personalize services and maintain accurate client records.
Provide appointment reminders, aftercare information and customer support.
Process payments, deposits, refunds and applicable fees.
Respond to questions or concerns.
Operate, secure, troubleshoot and improve our website.
Understand how visitors use our website.
Send promotions or service updates when we have the required consent.
Meet legal, accounting, tax, insurance and regulatory obligations.

We will not use personal information for a new purpose without obtaining additional consent when required.

Consent and Marketing Communications

We obtain consent in a manner appropriate to the type and sensitivity of the information involved. Express consent may be requested when we collect sensitive consultation or health-related information.

You may withdraw consent at any time, subject to legal, contractual or record-retention requirements. Withdrawing information needed for treatment safety may mean that we cannot provide a requested service.

Promotional emails or text messages will only be sent with consent or where otherwise permitted by law. You may unsubscribe at any time. Unsubscribing from marketing will not prevent necessary appointment confirmations, reminders or service-related communications.

Fresha and Other Service Providers

Online bookings are provided through Fresha. When you use Fresha, information may be collected directly by Fresha and shared with The Little Day Spa to manage your appointment and provide your service.

Depending on the interaction, Fresha may process information on our behalf and may also use certain information for its own purposes. Fresha’s handling of personal information is described in its Privacy Policy⁠.

We may also use trusted service providers for:

Website hosting, security and email.
Payment processing.
Website analytics.
Google Maps and other embedded website features.
Instagram, Facebook and other social-media services.

We provide these organizations only with the information reasonably necessary for their services. We do not sell or rent personal information.

Some providers may store or process information outside Canada. When this occurs, the information may be subject to the laws of the country where it is processed.

Cookies and Website Analytics

Our website uses cookies and similar technologies to operate certain features and understand how visitors use the website.

We currently use Google Analytics. Google may receive information such as the page visited, IP address, browser or device information and cookie identifiers. Additional information about Google’s practices is available at How Google uses information from sites or apps⁠.

Google Maps, Instagram, Facebook and other embedded services may also use their own cookies or collect technical information according to their privacy policies.

You can limit or delete cookies through your browser settings. You may also use the Google Analytics browser opt-out tool. Disabling cookies may affect certain website features.

Retention of Information

We keep personal information only for as long as reasonably necessary to provide services, maintain appropriate treatment and transaction records, resolve concerns and meet legal, tax, insurance or contractual requirements.

When information is no longer required, it will be securely deleted, destroyed or anonymized where reasonably possible.

Security and Privacy Breaches

We use reasonable physical, administrative and technical safeguards appropriate to the sensitivity of the information under our control. Access is limited to those who require it for legitimate business purposes.

No electronic storage or transmission system is completely secure. If a privacy breach creates a real risk of significant harm, we will notify affected individuals and report the breach as required by law.

Accessing or Correcting Your Information

You may ask to:

Access personal information we hold about you.
Correct inaccurate or incomplete information.
Withdraw consent where applicable.
Ask how your information has been used or disclosed.
Request deletion, subject to legal and record-retention requirements.
Make a privacy-related complaint.

We may need to confirm your identity before responding. We will respond within the period required by applicable law.

Privacy Officer and Contact Information

The owner of The Little Day Spa acts as the Privacy Officer and is responsible for personal information under our control.

The Little Day Spa

2784 Simcoe County Road 124

Duntroon, Ontario L0M 1H0

Email: info@thelittledayspa.ca

Telephone: 705-351-3772

Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version and its effective date will be posted on this page.

One more important item: Google Analytics is active on the website, but I did not see an obvious cookie-choice banner. After replacing this wording, we should add a proper Accept / Reject Analytics banner that controls the tracking—not merely displays a notice. This draft is practical and tailored, but a Canadian privacy lawyer should review it if you want formal legal assurance.